“If you worked in a business function where a majority of those you served were unclear about exactly what you do, wouldn’t you want to know why? If you work in HR, it might come as a surprise to you that it is not unusual for a majority of managers to report that they are confused about what HR does. A 2010 Mercer study that found 84 percent of business executives admitted to having no more than a moderate understanding of the return on human capital in their organizations. Can you imagine the uproar that would occur within finance, accounting, advertising or supply chain if a majority of their users openly admitted that they were confused about what the function does or the value of that work?”
While I don’t necessarily agree with some of the content of this article, I must admit it was fascinating reading the article, and the comments, a year later. So little has actually been done to improve the situation highlighted by Dr Sullivan. Read the article and let us know how you think we could change this and add value to HR now and into the future.