Richard Branson famously once said “If you look after your staff, they will look after your customers. It’s that simple. …
Organizational Effectiveness – How Praise-to-Criticism Ratio can Impact Organizational Effectiveness
Have you ever wondered what the REAL impact of “praise” and “criticism” have on Organizational Effectiveness? Well, so did academic…
The “new world” of Human Capital Management can no longer tolerate the “quick fix” Job Descriptions of the past that…
Job Descriptions seem to be randomly and inconsistently created and used in most organisations. Why is this? I believe that…
By Gail Sturgess – Certified Human Capital Strategist There is a lot going on between HR and Line Management in…
One would think that highly-qualified “knowledge” workers would, generally, be a happy lot. And why not as their job is…
“Performance” today needs to be viewed across 3 levels: Organisational performance – how well am I contributing to the overall…
Each of us make decisions at some emotional level. How well do you know your employees? What are their emotional “triggers”? These emotional labels and…
Of the five critical areas of IT Strategy, Architecture and Governance, which is the most “neglected” and yet has the possibility to have the greatest…
Can we REALLY manage better with Competencies? Does managing competencies REALLY make THAT much difference to improving performance? What are…