Performance & Benefits Management (DPB) measures how effectively an organisation manages its digital performance at the organisational, team, and individual levels. It encompasses the systems, metrics, and practices that ensure digital initiatives deliver their intended business value and that performance outcomes are tracked, reported, and acted upon. DPB capability ensures that digital investments are not only executed but evaluated—linking effort directly to measurable results and benefits realisation.
Why Capability Maturity Matters
Performance & Benefits Management capability maturity reflects how well an organisation can turn digital activity into digital value.
At lower levels of maturity, digital performance is often measured inconsistently or superficially—focused on activity rather than outcomes. This results in limited visibility into what’s working, what isn’t, and where to focus improvement efforts.
As maturity increases, organisations begin to embed performance management into their digital operating model. Metrics become meaningful, aligned to strategy, and tied to benefits realisation. Mature organisations also use performance insights to learn and adapt—using data to continuously refine digital priorities, investments, and ways of working.
In short, Performance & Benefits Management maturity transforms digital execution from a set of disconnected efforts into a managed system of value creation.
Link to Transformation Outcomes
Performance & Benefits Management capability is pivotal to achieving transformation success because it closes the loop between vision and value. Organisations with high DPB maturity:
- Translate strategic goals into measurable performance indicators
- Link benefits directly to transformation initiatives
- Identify and correct underperforming projects early
- Build accountability and confidence in transformation outcomes
When DPB maturity is strong, transformation becomes transparent, measurable, and sustainable. It ensures that the benefits of change are realised—not just promised.
Let’s Get Started
If your organisation is executing digital initiatives but struggling to demonstrate tangible results, it may be time to assess your Performance & Benefits Management capability.
Schedule your “Accelerating Transformation Success” session to learn how the Digital Maturity Index (DMI) can help you measure what matters, drive performance, and ensure your transformation delivers lasting value. Or learn more about UDT/DMI have a look at “Digital Transformation – the Human Factor”.